Our client is a respectable Australian company who are looking for a Customer Service and Logistics Assistant to start immediately.
- Located in Tullamarine
- Monday to Friday 7AM - 3PM
- Award Pay Rate
**DUTIES**:
- Quote for new order enquiries
- Receive approved artwork and other details from Graphic Arts for new or repeat order;
- Receive confirmation of required deposit payment from Accounts
- Generate internal order to start production and distribute to the Production and Print Manager and the Graphic Artist
- Receive _Job Bag _from Supervisor, Packaging and QC or Receptionist for each item on order; once all items on the order are completed, hold to perform Logistics steps to dispatch.
**Logistics**
- Field freight enquiries
- Liaise with store person to determine number and height of pallets to be transported to determine the appropriate transport of orders varying for destinations
- Local, Interstate, International
- Obtain quotes for freight of customer orders
- Arrange and book freight
- Track progress of delivery upon request from customer
- Enter customer account details into MYOB
**Following an order from Sales to Dispatch**:
If customer has a credit account with the company, prepare and issue invoice and dispatch order after Sales steps above are completed in accordance with agreed freight terms.
If customer does NOT have a credit account with the company:
- confirm if customer has arranged own freight or the company to arrange;
- If the company adjust original estimate quoted of freight charge to actual quantity of final order,
- confirm destination;
- prepare and issue invoice for payment of final balance
- Process payment directly with customer if by credit card; or receive confirmation from Accounts if payment is by direct debit into the company bank account
- Prepare delivery dockets, three copies and give to Store person for pickup (third copy to retain and be married up with returned copy from store person)
- Receive and file invoices/ payment receipts.
- Instruct Warehouse to dispatch order
- Stock take on items to be complete fortnightly, reconcile MYOB.
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tullamarine VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)