Job Title: Customer Service and Accounts Manager
Our organisation is seeking a highly motivated and skilled professional to fill the role of Customer Service and Accounts Manager. This individual will be responsible for leading a team in delivering exceptional customer service and managing core financial transaction accounts and administrative functions.
Responsibilities:
* Oversee customer and community enquiries, CRM systems, accounts receivable and payable, payroll, receipting, and reception services
* Foster a culture of service, accountability, and continuous improvement within the team
* Ensure operational efficiency, compliance with financial procedures, and a positive customer experience for both internal and external stakeholders
Key Skills and Qualifications:
The successful candidate will possess excellent communication, interpersonal, and leadership skills, as well as the ability to work effectively in a fast-paced environment.
Benefits:
* A dynamic and progressive work environment that encourages innovation and growth
* Opportunities for structured training and development tailored to your interests
* Mentorship from experienced staff and culturally safe support
* Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
* Employee Assistance Program (EAP) – confidential support for you and your family
* Fitness Passport – affordable access to gyms and fitness centres across the region
What We Offer:
Our organisation values its employees and offers a range of benefits to support their physical and mental wellbeing, including annual salary reviews and gazetted salary increases relevant to attractive award entitlements.