Job Description
This is a varied role that provides high-quality technical support to partners and staff.
The successful candidate will provide exceptional customer service through various interactions and troubleshoot and resolve technical issues in a Windows 11, Office 2019/Microsoft 365 environment.
They will also manage daily operations of audio-visual and video conferencing services, experience in AV environments, and troubleshooting skills for remote staff (VPN & Citrix Remote Desktop).
Active directory skills are also required to maintain, create, and delete user accounts.
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Required Skills and Qualifications
* Proven ability to clarify priorities and resolve technical issues
* Experience in managing mobile devices via MDM solutions and configuring VOIP softphones & telephone handsets
* Understanding of network topology and flexibility to work rotating roster
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What We Offer
We promote a collaborative culture where people feel respected, valued, and supported.
As part of our community, you'll have access to wellbeing initiatives, career development opportunities, and leadership programs.
You'll be able to deliver high-quality work and explore new paths to progress with continual learning and development, career, and leadership opportunities.
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About You
We're looking for a professional who can provide top-notch support to our team.
A calm and knowledgeable demeanor is essential, backed by a customer-centric approach and ability to think critically.
* Candidate must be proactive, flexible, and willing to learn
* Candidate should have strong communication and problem-solving skills