Apple Technical Advisor - Korean speaking
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Meet the Team
You will work directly with your team of Apple Technical Advisors while also collaborating with Cisco\'s Engineering and Knowledge Management teams. As a Korean speaking Apple Technical Advisor, you will provide world‐class troubleshooting and technical support, keep your skills sharp by learning about the ever‐changing macOS and iOS, monitor trending issues and creatively solve them to keep Cisco employees online and productive. You will be the first line of support for global Cisco employees.
Only candidates with full Australian working rights will be considered.
Your Impact
* MacOS or iOS upgrades and initial setup
* Authentication and password reset
* Network connectivity and VPN
* Mobile Device Management (MDM) enrollment
* Installation, troubleshooting and use of an array of macOS or iOS applications
* Support the setup of computer peripherals and networking hardware
* Facilitate hardware repairs or replacement
* Thoroughly document the support engagement
* Monitor issue trends to report through team leadership
* Be an advocate for the Apple ecosystem, sharing tips and tricks
* Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
* Collaborate with the Knowledge Management team to improve support content
* Maintain full ownership of cases to ensure exceptional support experience
* Communicate with engineering teams to find solutions and escape issues
Responsibilities
In addition to the core responsibilities, successful candidates will participate in an Escalation Desk and/or Change Management program after 6 to 12 months in the role. Additional responsibilities may include:
* Provide weekend on‐call for Escalations/Operations (one weekend a month on average)
* Active participation in escalations, presentations, readouts and meetings during the workday while delivering consistent results
* Flexibility, adaptability, and urgency to manage multiple urgent requests with priority
Minimum Qualifications
* Fluency in English (read, write, speak)
* Fluency in Korean (read, write, speak)
* Minimum two years of professional remote technical troubleshooting experience with Apple devices
* Ability to convey technical ideas and troubleshooting information to a non‐technical audience
* Experience setting up and troubleshooting macOS and iOS in a business environment including MS Office 365
* Experience with Mobile Device Management (MDM) technologies
* Technical proficiency and ability to quickly acquire and apply new technical skills
* Flexibility to work between 7:00 a.m. and 7:00 p.m. AEST in a hybrid work setting
Preferred Qualifications
* Apple IT Certifications
* Experience with IT Ticketing Systems
* Familiarity with networking technologies and concepts
* Experience with Multi‐Factor Authentication (MFA) and Single Sign‐On (SSO)
* Ability to work independently, multitask and prioritize tasks
Why Cisco?
At Cisco, we\'re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We innovate fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. Our worldwide network of doers and experts gives endless opportunities to grow and build. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
Seniority level
Entry level
Employment type
Full‐time
Job function
Business Development and Sales
Industry
Software Development
Location
North Sydney, New South Wales, Australia
Salary: $60,000.00 – $80,000.00 (A$122,000.00 – A$123,000.00)
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