About Us
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* Our company comprises leading Australian tourism brands in Discovery Parks and Resorts, employing over 2000 people across the country. We offer an extensive network of parks nationwide.
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* Discovery Parks Emerald Beach is a popular park featuring fully equipped cabins and powered van sites for guests to enjoy.
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The Role
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We are seeking a Front Office Receptionist to provide exceptional customer service and support our team. Your duties will include:
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* Providing high-quality customer service to ensure guest satisfaction.
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* Processing guest check-ins and outs efficiently.
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* Utilizing our booking system to manage reservations and accounts accurately.
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* Coordinating with the Housekeeping team to track accommodation readiness.
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* Supplying guests with information on property features and local attractions.
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* Completing daily office administration tasks.
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* Maintaining strong relationships with our teams, residents, and guests.
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What we look for
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To be successful in this role, you will require:
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* Previous experience in a Front Office position within the hospitality industry.
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* A passion for delivering exceptional guest experiences.
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* Proficiency in computer skills, including knowledge of reservation systems.
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* Excellent communication and interpersonal skills.
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* Ability to handle cash transactions accurately.
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* Strong organizational skills and attention to detail.
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* Enthusiasm and a positive attitude.
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* Availability to work a flexible schedule, including weekends and occasional short notice shifts.
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* A current driver's license is essential.
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Why work with us
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* Join a dynamic and talented team.
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* Enjoy discounted accommodations at over 300 holiday parks nationally.
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* Take advantage of discounts with our partners.
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* Participate in service recognition awards.
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* Access employee assistance programs.
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* Explore internal promotions and opportunities.
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How to Apply
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Are you a motivated and customer-focused individual looking for a rewarding role in the hospitality industry? If so, please submit your application.
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Before receiving a job offer, candidates must consent to a Federal Police Clearance. A valid Working with Children's Check may also be required.
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This role involves manual handling tasks, including lifting up to 20kg, kneeling, and squatting, as well as using machinery.