Bidfood Darwin is looking for a confident and customer‑focused individual to join our team as a Customer Service Representative at our East Arm branch.
About the role
This is a full‑time, daytime position in a fast‑paced inbound customer service and telesales environment. You will take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice, and support our sales reps and manager to keep customers happy and systems up to date.
- Answer inbound phone calls and take orders
- Build trusted relationships with regular customers
- Respond to emails and product enquiries
- Process orders accurately using internal software
- Liaise with sales reps and managers to resolve service issues
- Handle Accounts Payable and manage weekly payroll time bands
About you
You genuinely enjoy helping others, communicate clearly and stay composed under pressure. You thrive in busy phone environments and can multitask, stay organised and build rapport.
Skills and experience
To thrive in this role you will bring:
- Excellent phone and email communication
- Robust customer service mindset with a helpful attitude
- Confidence using computers with good typing speed and accuracy
- Comfortable learning new systems – full training provided
- Ability to multitask and stay organised in a fast‑paced environment
- Team‑oriented with a proactive, solutions‑focused approach
- Previous experience in customer service, administration, retail, call centres or other fast‑paced environments highly regarded
Benefits
• Staff discounts on 6,000+ products
• Access to workforce development programmes
• Corporate health plans and well‑being benefits
• Employee Assistance Programme (EAP) for you and your family
• Supportive team culture with room to grow
Apply
If this has got you thinking, we’d love to hear from you. Apply now via the button below and take the next step in your career with a team that’s proud to support Australian foodservice.
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