Job Description
As a full‑time Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.
Responsibilities
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for the store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimise results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Qualifications
* Experience in retail management and operations.
* Strong leadership skills with a passion for coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis and follow‑up using customer‑centric tools and reporting.
* Strong and confident leaders who inspire, coach and develop their teams with integrity.
* Thrives in collaborative, dynamic environments, with a solution‑focused mindset.
* Motivated to create great customer experiences while promoting and selling our products.
* Attracted by fashion trends, commerciality and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical and achievement‑oriented, capable of managing statistics and working with numbers.
Benefits
* Receive 25% off H&M Group brands (H&M, COS, Monki, Weekdays, Arket, & Other Stories).
* Access to Uprise, a digital wellbeing program that helps monitor and improve your wellbeing through a user‑friendly app; includes three free confidential sessions per year with experienced and licensed coaches or therapists.
* Up to 26 weeks of company paid leave for eligible team members.
* Global opportunities: join H&M and your career can take you anywhere.
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