Program Manager - Homelessness Services
We are seeking an experienced and passionate Program Manager – Homelessness Services to lead our dedicated team in delivering high quality, person centred support to individuals and families experiencing homelessness.
About the Role
This is a unique opportunity to work with a purpose driven, not-for-profit organisation that places participants at the heart of everything they do. As the Program Manager, you will provide strategic and operational leadership across our homelessness programs, driving excellence in service delivery, supporting and mentoring a dedicated team, managing stakeholder relationships, and ensuring contractual compliance and quality standards are consistently met.
Key Responsibilities
* Oversee program delivery, including case and workload allocation, service planning, and resource management.
* Build and maintain strong relationships with community stakeholders, funding bodies, and service partners.
* Ensure services align with contract requirements, accreditation standards, and the Practice Framework.
* Lead and mentor a team of staff through regular supervision, support, and professional development.
* Monitor and manage staffing levels and resource allocation in line with program budgets and participant needs.
* Support the design and implementation of community activities and events that promote engagement and awareness.
* Prepare accurate and timely reports for internal and external stakeholders.
* Promote a culture of continuous improvement, ensuring all services reflect best practice, compliance, and participant-centred care.
* Maintain high-quality participant records and current knowledge of relevant legislation and sector developments.
Requirements
* Demonstrated leadership experience in community or homelessness services.
* Strong understanding of program management, including budgeting, scheduling, and contract compliance.
* Proven ability to lead, supervise, and support multidisciplinary teams.
* Excellent communication, stakeholder engagement, and report-writing skills.
* Deep commitment to participant wellbeing, dignity, and choice.
* Knowledge of relevant legislation and standards governing homelessness and community services.
Why Work With Us
* Be part of a values-driven organisation with a strong community reputation.
* Work in a supportive and collaborative team environment.
* Access to ongoing training and professional development.
* Opportunity to lead programs that make a real difference in people's lives.