Junior Business Analyst – NSW Trustee and Guardian
* Ongoing full-time vacancy. 35 hours per week.
* Location: This role is based in Sydney (Wynyard) 3 days per week and 2 days working from home.
* Clerk Grade: Level 3/4. Base salary $84,659 p.a. to $92,701 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation's objectives.
About the role
The Junior Business Analyst reviews and analyses the organisation's business intentions, services, processes and information needs to identify changes that lead to business improvements for small to medium development items under the guidance of the Senior Business Analyst.
The role acts as channel of escalation for support tickets from platforms and support, resolving issues where documented or escalating for higher levels of support.
This is an exciting opportunity that will see you:
* Conduct analysis of the existing system and business processes to, identifying key areas for immediate improvement and alignment with long-term modernisation objectives.
* Work closely with IT teams, stakeholders, to ensure seamless integration and system improvements that minimise disruption to current operations.
* Produce documentation for requirements, user testing outcomes, and operational guides and communications. Provide regular updates on progress, challenges, and milestones.
* Monitor and resolve escalated support tickets, escalating where required .
* Conduct support ticket data analysis and reporting to assist with continual system improvement.
* Assist with UAT including test case preparation, defect tracking, and validation that solutions meet documented business requirements.
For more information about the position, view the role description.
About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:
* A fundamental understanding of the software development lifecycle including the role and functions of a business analyst in supporting the successful delivery of development items and initiatives
* Ability to analyse existing systems and business processes, identify improvement opportunities, and assist in translating business needs into clear requirements
* Strong written and verbal communication abilities to produce clear documentation (requirements, user guides, test cases) and effectively liaise between technical teams and non-technical stakeholders
* A methodical approach to resolving escalated support tickets, conducting root cause analysis, and identifying system improvements through data analysis
* Ability to build and maintain productive relationships with diverse stakeholders including users, IT teams, and business areas while balancing competing priorities
* Capacity to manage multiple tasks, prioritise effectively, and meet deadlines in a dynamic environment under the guidance of the Senior Business Analyst
Sound like you? We would love to hear from you
Essential requirements
* Demonstrated understanding of the operating complexities of ICT within financial services and state government environment.
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
* work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
* various leave options (recreation, parental, and flex leave of up to 24 days per year)
* career development including study leave and acting opportunities
* access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
* Complete the online application
* Submit a resume (maximum five pages)
* Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
* Answer the following targeted questions (maximum two pages):
1. Describe a time when you had to understand a problem or explore an opportunity. How did you determine what data or facts you needed, and what steps did you take to gather them?
2. Tell us about a time you encountered barriers to achieving a result. What were the barriers and what did you do to resolve or work around them?
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Sunday 15 February 2026.
For enquiries about the role, please contact Allan Seagrott, Senior Manager - Development and Digital Products via email:
For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email:
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
* If you need an adjustment in the recruitment process, please contact People and Culture via email at
* Offers of employment will be subject to reference checks and relevant clearances.
* A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.