Customer Service Representative
We are seeking a skilled and enthusiastic Customer Service Representative to join our team.
The successful candidate will have a strong passion for delivering exceptional customer service, with the ability to work well under pressure and maintain a high level of accuracy in their work.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is able to multitask and prioritize tasks effectively, and has excellent communication skills.
The ideal candidate will be highly organized, able to work independently, and possess a strong attention to detail.
If you are a motivated and dedicated individual who is looking for a new challenge, we encourage you to apply for this role.
Key Responsibilities:
* Registration and Onboarding: Register new customers, complete KYC (Identity Verification) processes, and educate them on our products and services.
* Customer Support: Respond promptly to incoming customer queries via phone calls and emails, providing accurate and helpful information.
* Bet Placement: Efficiently and professionally place bets on behalf of customers, ensuring accurate completion and timely resolution.
* Documentation and Record-Keeping: Maintain accurate records of customer interactions, including registration, support, and bet placement.
* Product Knowledge: Continuously update knowledge on our products and services to provide expert-level support to customers.
* Safer Gambling Practices: Promote sustainable approaches to gambling, advocating for responsible behavior and ensuring our platform remains a positive experience for all.
Requirements:
* Customer Service: Strong passion for delivering exceptional customer service, with the ability to work well under pressure.
* Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
* Multitasking and Prioritization: Ability to multitask, prioritize tasks effectively, and maintain a high level of accuracy.
* Attention to Detail: Strong attention to detail, with the ability to maintain accurate records and resolve issues efficiently.
* Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
Benefits:
* Competitive Salary: A salary that reflects your hard work and dedication.
* Five Weeks' Annual Leave: Enjoy five weeks' annual leave each year, giving you time to relax and recharge.
* Dedicated Development Fund: Benefit from a $1,000 dedicated fund for personal or professional development each financial year.
* Health and Wellbeing Initiatives: Enjoy access to health and wellbeing initiatives, promoting a positive work-life balance.
About Us:
We pride ourselves on fostering an inclusive and supportive work environment where everyone can thrive. Our commitment to diversity, equity, and inclusion drives our recruitment process, ensuring we attract talented individuals from diverse backgrounds.
We believe in creating opportunities for growth and development, empowering our team members to reach their full potential. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.