Our Why
Datacom works with organisations and communities across New Zealand and Australia to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
At Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!
Our Service Desk is a 24/7 operation. Modbury's operational hours are Monday to Sunday 6 am to 8 pm. To be successful for a full‐time role, you will need to have full availability to work across these hours on a rotating roster.
Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.
What you'll do
Our Service Desk Agent's are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As a Service Desk Analyst, you will respond to phone and email queries, alerts from customers, provide high quality and efficient experiences, guiding customer through first level technical support. You'll identify, troubleshoot and resolve incidents and service requests, whilst working with a team of close knit, like‐minded people, who rally each other through the rushes and support each other with more in‐depth queries.
We are an agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
* Respond to phone calls and emails in relation to level 1 technical support.
* Work to given Service Level Agreements and KPI's.
* Problem solve and troubleshoot.
* Multitask.
What you'll bring
Someone who wants to kick‐start their careers in technology, be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
* Customer‐centric superstar who is a great communicator – we pride ourselves on delivering our best work to our customers.
* Self‐starters, motivated to learn and develop.
* Critical thinkers with strong troubleshooting skills and decision making.
* Team players who have excellent interpersonal skills – you'll be working with people just as much as computers.
* Awesome problem‐solvers who have fresh ideas.
* Thrive in a fast‐paced, autonomous work environment and under pressure.
* Positive attitude and growth mindset.
Benefits
* Continues opportunities for long term growth in IT in Australasia's largest professional IT Services company.
* Best in class rewards and recognition program including awards and corporate retail discounts on tap.
* Paid Parental Leave.
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