Installation & uninstallation of applicationsActive DirectoryGreeting
We are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies.
We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations.Currently, we are looking for a Service Desk L1 professional to assist our clients on a full-time project based in the Philippines/India.Work Timings: 8:00 AM – 6:00 PM PHT (Philippine time)Location: RemoteJob DescriptionWe seek candidates with three to four (3-4) years of experience providing IT infrastructure field support, including troubleshooting hardware, software, operating system issues, and fixing problems without impacting hardware warranty or violating customer security compliance requirements.
• Basic understanding of PC hardware setup and configuration.
• Skilled in desk side support and PC break/fix, including basic administration of Windows OS and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration, Remote Troubleshooting, and Application Installation/Uninstallation.
• Experience as a Technical Support Executive / System or Network Administrator in large and complex setups.
• Knowledge of Microsoft operating systems, especially Windows 10 and Windows 7.
• Experience troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) on Windows laptops and MacBooks, desktops, MFDs, mobiles, and tablets.
• Experience troubleshooting Microsoft Office applications, particularly MS Word, MS Excel, and MS PowerPoint.
• Good communication skills, both written and oral, with clients and management.
• Ability to meet deadlines and complete tasks on time.
• MCP and ITIL certifications are desirable but not mandatory.
• Experience with ticketing tools such as ServiceNow or Remedy.Non-Technical Skills
• Strong communication skills.
• Ability to interact effectively with customers at various levels.
• Self-driven and result-oriented.
• Passionate about work.
• Knowledge of local languages is preferred.
• Fluent in Mandarin, Korean, or Japanese.
• Experience studying or working in South Korea is a plus.
• Proficient in reading and writing English.To ApplyPlease share your updated CV along with the required details.Note: This job posting is active and accepting applications.
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