Influence innovation and continuous improvement
Permanent Fulltime positions available
Fiona Stanley Hospital, Murdoch
About you
As an experienced Service Technician you will have proven success in service delivery in a technical environment. You will have the highest levels of integrity and take pride in resolving customer problems with a sense of urgency. You will demonstrate proactive teamwork and collaboration with others as well as the ability to work independently. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.
About the role
Our Audio Visual (AV) service provides AV equipment for the hospital to support video-conferencing, telemedicine, teaching and training, conference rooms and clinical spaces.
Our Patient Entertainment System (PES) is an integrated bedside device which provides entertainment, information and communication facilities to the patient.
Our Automated Guided Vehicles (AGV) provide autonomous transportation services to the linen, supplies and supports other FM operational activities.
As a Service Technicians you will support Hospital Employees and Personnel in the use of various technologies, provide remote monitoring and scheduling, planned and reactive maintenance to a range of technical assets, as well as providing training to users of all levels.
**To be successful in this role you will have**:
The highest levels of personal integrity and ethical behaviour. Diploma level qualification in a relevant discipline (desirable) Crestron accreditation or third-party control system (desirable) Infocomm accreditation (desirable) ITIL Certifications (desirable) Demonstrated customer service experience Experience in technical troubleshooting and problem-solving skills Effective written and verbal communication skills Extensive experience working with professional audio-visual systems, video conferencing or patient entertainment systems
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.
Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.
Join Us
Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.