Location
Sydney; Melbourne
Employment Type
Full time
Location Type
Hybrid
Department
Product & Design
The role
We're looking for a Product Manager who can build AI agents that handle the operational backbone of clinical practice. Autonomous agents that call patients, manage referrals, coordinate procedures, and follow up after surgery.
What you'll do
* Own product strategy and roadmap for Heidi's AI communication agents, setting clear goals and being held accountable to achieving them
* Scope and ship new agent capabilities from concept to production, working directly with engineering and design
* Spend significant time with customers to understand their operational workflows, pain points, and what good looks like in their environment
* Translate complex clinical scenarios into precise agent specifications that engineering can build against
* Own agent reliability and quality across voice, SMS, and email channels
* Set measurable targets for agent performance and build the feedback loops to improve them
* Align your roadmap with commercial needs so product capability reflects what customers are buying
* Work with integration partners so agents can read and write real clinical data
* Watch voice AI and agentic developments; decide when new capabilities should change your approach
What you'll need
* BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
* 3+ years in product, operations, or technical roles, though we care more about what you've shipped than years on the clock
* A romantic streak about software and a belief that great design transforms someone's day
* Strong customer empathy from spending real time with the people who use what you build
* Ability to translate messy real-world processes into structured systems
* You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
* Fluency with core LLM concepts and systems (prompting, fine‐tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user‐facing products
* You default to building over requesting
* Strong opinions, weakly held; you'll shift the room when you're right
* Data fluency with diagnostic teeth; you can read logs and distinguish a model problem from a design problem from an integration problem
Benefits
We offer a generous $500 annual development budget and serious equity.
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