Job Title: Call Centre Team Lead
A leading automotive company in Melbourne is seeking a highly skilled Call Centre Supervisor.
Responsibilities:
* Manage a dedicated team of dealership advocates, ensuring they provide quality customer service and meet KPIs.
* Celebrate outstanding performance through coaching, feedback and training sessions to drive continuous improvement.
Requirements:
* Tertiary qualifications in Business Administration, Communications or related fields.
* Extensive experience in call centre management with expertise in operational processes and staff development.
Benefits:
Enjoy exclusive benefits such as discounts, bonuses, and a supportive working environment.
About Us:
Our organisation prioritises providing an excellent customer experience, delivering exceptional results for our customers and the community we serve.