Your new company
An established and respected organisation in the access solutions industry. Located in North Ryde, they provide support across Australia, New Zealand, and Oceania.
Your new role
As a Customer Service Representative, you'll be a vital part of the customer service team, delivering professional telephone and online support. You'll manage inbound sales, technical support, and customer enquiries, ensuring a high standard of service and resolution.
Key responsibilities include:
* Handling inbound calls and live chat conversations with professionalism
* Providing first-level technical support across a range of products
* Taking ownership of customer cases and ensuring timely resolution
* Processing orders accurately and efficiently
* Supporting marketing initiatives and lead follow-up
What you'll need to succeed
* Minimum 2+ years' experience in a customer service role
* Strong communication and interpersonal skills
* Proven ability in conflict resolution and problem-solving
* Experience with CRM systems (Salesforce Lightning and SAP Business One desirable)
* Understanding of the retail hardware or consumer retail sector is advantageous.
* Ability to support connected products including smart devices and Wi-Fi systems
What you'll get in return
* Work with a supportive and professional team
* Opportunity to grow within a well-established organisation
* Convenient North Ryde location (free parking on-site)
* Inclusive and safety-focused work environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.