CRM Consultant and Implementation Specialist
Bundall, Australia | Posted on 01 / 02 / 2024
We are seeking an all-round warrior to assist us in expanding our company & services offered.
We consult and implement CRM systems into businesses to assist them in managing and tracking their leads & sales. We also implement sales and marketing automation as part of this process.
While CRM Systems, as a company, has only been established this year, it is part of a long-established (since 2009) Web Design, Development, SEO, and Digital Marketing Company with high-quality clients Australia-wide. Our goal is to partner with & assist our clients in achieving their goals. We also have a division for Promotional Products.
This role involves consulting with customers to assess their needs and helping them map out their Sales and Marketing Processes to enable us to quote on their projects. Once awarded, you will be involved in the smooth implementation alongside our CRM development team if any customization is required.
We exclusively use and are authorized Consulting Partners for Zoho CRM and other Zoho applications. The Zoho suite includes 46+ applications that can run an entire business end-to-end, functioning as more of an ERP system, with CRM being just a part of the overall architecture.
Requirements
* Identify and develop new business opportunities
* Effectively develop relationships with current and potential clients
* Perform detailed design of business processes and functional application design
* Host client-facing workshops and facilitate discussions
* Configure, build, and test applications to ensure compliance with briefs
* Collaborate with developers to ensure configurations and custom components meet requirements and performance goals
* Address and facilitate resolution of functional defects and performance issues discovered during testing
* Participate in transitioning applications or components to the customer
* Document applications to facilitate ongoing maintenance
* Identify additional client needs for upselling opportunities
* Zoho CRM experience preferred, or experience with at least two other CRM implementations
* Set up automated workflows and demonstrate ability to learn quickly
* Commit to self-development and learning
* Sales ability highly regarded
* All products, pricing packages, systems, and tools are set up and ready to use
* Full training will be provided
* Internal support is available
* Great earning potential and growth opportunities in this industry
* Work autonomously in a supportive, team-oriented environment
* Ability to fit into our fun and friendly team culture
* Certifications can be completed on our time
Please note that you will also assist in other areas of our business as required, so the role is varied and engaging.
This position is suitable for an IT, Marketing, or Web specialist with CRM implementation experience.
NOTE : No overseas applications will be accepted. You must reside in Australia, be able to work without restrictions, and preferably be located in SEQ.
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