THE COMPANY: This company is an Australian IT Managed Service Provider that services the SMB market in Sydney. Northern Beaches / Forest District office location - free parking. Broad and varied hands-on role in close-knit team environment. Ongoing training, paid certifications. Career path towards a tech lead / team lead. Focus on supporting smaller business customers. Hybrid working - once trained up and passed probation. ROLE SNAPSHOT: Responsible for providing Level 1 & 2 IT Helpdesk support and monitoring to various SMB customers - onsite and remote. You'll undertake a very broad role involving support & troubleshooting, systems administration, and security for small businesses. Working in a close-knit team with the company Director to support the businesses continued expansion. Key elements of the role: Level 1 & 2 IT Helpdesk Support to troubleshoot and resolve desktop hardware/software, server, and network issues for SMB customers. Support & configure Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc. Windows Server monitoring, support, and management Firewall configuration - Sophos Monitor remote management platforms Support DR and backups. Support & manage security tools such as ThreatLocker & SentinelOne. Interact with vendors and 3 rd parties to resolve issues. Support customers via phone, email and onsite. On-site visits to customers (company car is available). REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for a self-sufficient and proactive IT Support professional capable of taking the initiative and who prides themselves on their customer service abilities. Ideal if you enjoy working in smaller company environments and live in and around the North Beaches or Forest District and are seeking looking for a challenging role closer to home. The following is required: Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365. Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc. Interest in cyber security. Demonstrate the ability to proactively take the initiative for self-learning and problem solving. Display excellent customer service abilities and clear communication skills. Positive, upbeat, and friendly personality who enjoys collaborating with and helping others. Current Australian drivers licence and comfortable travelling to customer sites for onsite support. This is an full-time permanent role located close to the Northern Beaches / Forest District and is offering $70,000 - $85,000 super - depending on experience. *Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted. Apply Today Please send your resume by clicking on the apply button. Reference Number: 06800-0013345421 This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.