A critical role within our organization is that of a Service Desk Analyst, who provides technical support to clients through various channels. This position plays a pivotal part in ensuring the smooth operation of IT systems across the company.
* Service desk analysts undertake tasks with moderate complexity, utilizing their expertise in IT systems infrastructure and operational support. They operate within a geographically dispersed network, often providing assistance remotely or on-site.
* The primary objective of this role is to offer timely guidance and expert advice to staff members from different departments. This includes software and hardware requirements, installation configuration repair replacement peripheral equipment ensuring consistency compliance policies procedures at all times