Service manager

Baby Bunting – Service Manager

Baby Bunting is Australia's largest nursery specialty retailer, but we are much more than that. We are a growing community dedicated to supporting parents through every step of their journey. Our purpose is to share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Location: Fyshwick retail precinct, easy bus access and plenty of parking.

Employment Type: Parental Leave – Fixed Term Contract.

Roster: 3‐Week Rotating Roster. Week 1: Monday 12:00‐5:45, Tuesday 9:15‐5:45, Wednesday 8:30‐5:45, Thursday 9:30‐5:45, Friday 9:30‐5:45. Week 2: Tuesday 10:00‐5:45, Wednesday 9:00‐5:45, Thursday 10:00‐5:45, Friday 10:00‐5:45. Week 3: Tuesday 10:00‐5:45, Wednesday 10:00‐5:45, Thursday 10:00‐5:45, Friday 10:00‐5:45, Saturday 8:30‐5:30, Sunday 9:30‐5:30.

About the Role

As a Service Manager you will work closely with store management to develop leadership skills while running day‐to‐day operations of a dynamic store environment. This role is a stepping stone into a rewarding retail leadership career with unlimited growth potential.

Key Responsibilities

* Guide and support the team to connect with customers, educate them on products, and build genuine lasting relationships.
* Maintain visual merchandising and promotional displays to keep the store looking its best.
* Promote a culture of safety by upholding OH&S standards at all times.
* Manage key performance indicators including Safety, Sales, Loyalty, and Net Promoter Score (NPS).

Requirements

* Strong background in customer service, ideally in retail or hospitality.
* Proven track record of meeting and exceeding sales targets and KPIs.
* Natural leadership qualities – able to motivate and inspire others.
* Confidence in fast‐paced environments and ability to juggle multiple priorities.
* Clear, effective communication and flair for engaging with customers and team members.

Perks & Benefits

* Training pathways to support growth and career development.
* Team discounts.
* Paid parental leave.
* Employee Assistance Program for wellbeing.
* Competitive salary.
* A supportive, friendly team culture that celebrates wins and supports goals.

Compliance

All successful applicants must undergo a Right to Work check. Due to the intimate and personal nature of the role, successful applicants will also need to undergo a National Police Criminal History check.

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