Team Leader (Cruiseabout) - Brisbane Western Suburbs
Brand : Cruiseabout
Work type : Full time
Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Brisbane Western Suburbs Store. Let's turn your passion for cruise holidays into an unforgettable journey with us
Key Responsibilities
* Quoting, booking and invoicing cruise bookings and packages
* Ensure that KPIs are met, meeting and exceeding monthly sales targets
* Support and handle walk-in, email & telephone enquiries efficiently and accurately
* Maximise sales opportunities by upselling & cross-selling
* Monitor and action all relevant mailboxes daily
* Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
* Proven experience working in a customer service environment and working towards sales targets
* Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
* GDS experience
* Exceptional focus on details, adept problem-solving skills, and thrive under pressure
* Ambitious, highly motivated, and proficient in organizing tasks efficiently
What you'll Enjoy :
* Set Sail on Exclusive Perks : Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
* Navigate the World : Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
* Culture : You will be employed by an inclusive company that offers a team culture like no other in the industry.
* Diverse Crew : FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.
* Chart Your Course for Growth : Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.
* Exclusive Staff Discounts : Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
* Explore Endless Horizons : Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
* Corporate Health Discounts : Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.
* Mental Health : Support and Employee Assistance Program for staff and family.
* Social : Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).
* Giving Back : Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.
* Sustainability at the Helm : As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism.
* Please advise your leader before applying
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Team Leader
• City of Brisbane, QLD, Australia
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