Provide high-quality helpdesk support as part of a collaborative IT team working across some of Melbourne's most exciting iGaming brands.
What's in it for you?
Are you a tech enthusiast with a sharp eye for detail? Do you thrive in a fast-paced workplace? If you're passionate about technology and problem-solving, we may have the perfect chance for you as our next IT Support Officer. At Easygo, we're looking for someone who loves resolving technical issues, problem-solving and providing a high level of IT support. In this role, you'll have the chance to make an impact while continuously growing your technical skills.
About the role
As an IT Support Officer, you'll play a key role in investigating complex issues and finding technical solutions to help our teams run smoothly. If you're a critical thinker with a passion for technology, an eye for detail and an interest in the iGaming industry, this is the role for you. This role will only be advertised for one week as it is an urgent role.
Your role with us
We are looking for an IT Support Officer to join our Melbourne office and be the first point of contact for our people when it comes to IT. In this role, you will provide day-to-day support for a workforce of over 600, making sure our technology runs smoothly and our teams can focus on doing their best work. You will take ownership of incoming IT tickets through Jira, resolving issues directly or escalating when needed, while ensuring every request is handled with care and efficiency.
Key responsibilities
* Provide day-to-day support for a workforce of over 600.
* Take ownership of incoming IT tickets through Jira.
* Resolve issues directly or escalating when needed.
* Ensure every request is handled with care and efficiency.
* Welcome recent starters with the right tools on day one.
* Ensure meeting rooms are ready for collaboration.
* Be a key part of the IT experience at every stage of the employee journey.
* Hands-on tasks such as moving desks, installing monitors and other practical office maintenance.
Qualifications & attributes
* Critical thinker with a passion for technology.
* Sharp eye for detail.
* Interest in the iGaming industry.
* Strong communication and problem-solving skills.
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