Job Title: Technical Support Specialist (End User Support)
Location: Sydney (Onsite)
Job Type: Full-Time
Job Summary
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will provide both on-site and remote technical support for internal end-user systems, including software, hardware, and connectivity.
The ideal candidate is a self-driven technical professional who can work independently while collaborating with a broader support team. You will play a key role in delivering a seamless and high-quality technology experience for all users, including senior leadership and trading teams.
Key Responsibilities
* Identify, triage, troubleshoot, and resolve complex technical issues via in-person, phone, chat, and email support
* Troubleshoot hardware, software, operating systems, user accounts, and mobility-related issues
* Provide support for trading environments and enterprise applications
* Handle IT hardware requests including setup, deployment, and basic troubleshooting
* Provide hands-on data center support (installation, cabling, inventory tracking)
* Perform conference room setup and maintenance support
* Escalate issues to relevant internal teams or vendors for root cause resolution
* Deliver excellent customer service and ensure optimal end-user experience
* Collaborate with local and global teams on support tasks and technical projects
* Support additional tasks and overtime requirements as needed
Required Skills & Experience
* 7+ years of experience in technical support within enterprise environments
* Strong knowledge of:
* Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
* Microsoft Exchange
* Experience with collaboration and communication tools (MS Teams, Zoom, WebEx)
* Exposure to Finance/Banking or trading environments is highly preferred
* Excellent communication and stakeholder management skills
What We Offer
* Opportunity to work in a fast-paced, enterprise environment
* Exposure to global teams and modern IT infrastructure
* Career growth and learning opportunities
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