Join to apply for the Customer Service Consultant role at Tunstall Australasia6 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at Tunstall AustralasiaGet AI-powered advice on this job and more exclusive features.About UsAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.About UsAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.What There IsThat feel-good feeling to help people who need itGreat training and onboarding to the teamAmazing and supportive leadersSecure a full-time role that is worked during business hoursHybrid working opportunities for the right people who have suitable home equipment (once fully trained)ResponsibilitiesBe a primary point of contact (via phone and email) for product and service enquiriesAscertain the nature of client requests and address them accordinglyProcess installations of new medical alarm units and devices that are connected to our Emergency Response CentreRespond to new and current client telephone calls and online enquiresProvide first-level fault support troubleshooting to clients experiencing alarm issuesRecommend the most suitable products, explaining how they work to existing and new clientsUpdate client database to ensure that information is correctData entryThe successful candidateEngaging 'people person' with the ability to demonstrate empathy and patienceProven experience in customer service or salesExcellent resilience and listening skillsAbility to think on your feet and make decisionsComputer literate with the ability to pick up new systems quicklySuperb phone manner and attention to detail with written communicationsHave a positive, team-player mindsetWhy us?Above Award rates paidHybrid working opportunities (for the right people who have suitable home equipment and once fully trained)Great induction and orientation process to welcome you onboardFree onsite and close-by street parkingOpportunities for training and developmentFun and regular staff events - we love food!Onsite gym and coffee machineInstant and yearly recognition awardsWarm and friendly cultureFree counselling serviceDiscounts and benefitsDiversity & InclusionWe’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team. First Nations peoples are encouraged to apply.To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card (Working with Children), which can be organised and paid for by us.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Tunstall Australasia by 2xSign in to set job alerts for “Customer Service Consultant” roles.Brisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$118,709.69-A$134,066.50 4 days agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoEagle Farm, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia A$65,000.00-A$80,000.00 1 week agoSalisbury, Queensland, Australia 4 days agoPort Of Brisbane, Queensland, Australia 1 week agoCarole Park, Queensland, Australia 2 days agoCall Center Customer Service RepresentativeBrisbane, Queensland, Australia A$60,700.00-A$60,700.00 3 weeks agoNew Beith, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoSalisbury, Queensland, Australia 1 week agoUpper Mount Gravatt, Queensland, Australia 1 week agoUpper Mount Gravatt, Queensland, Australia 1 month agoCarindale, Queensland, Australia 2 weeks agoIpswich, Queensland, Australia 3 days agoEight Mile Plains, Queensland, Australia 1 week agoInternal Sales and Customer Service RepresentativeMount Warren Park, Queensland, Australia 2 days agoCustomer Service Specialist - Car Seat InstallerCrestmead, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoTravel Manager - Corporate Traveller - South Bank, QLDBrisbane, Queensland, Australia 6 days agoCarole Park, Queensland, Australia 1 week agoIndooroopilly, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoSales Consultant - Perimeter Access ControlLoganholme, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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