Company Description Discover the essence of Maui at Fairmont Kea Lani, Hawai'i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!What is in it for you:Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees401(k) retirement savings plan and matching programOne complimentary duty meal for all employees that work more than 6 hours per shiftFood & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)Wellness OfferingsExclusive employee benefits programoffering discounted rates in Accor worldwide and discounts with brand partnersLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities Job Description All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.Hourly Rate: $29.21What you will be doing:Book and enter room reservation requests using the Property Management System (Opera)Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifestEnsure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximizedTake ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely mannerReview daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed throughUpdate reservations ensuring a flawless check-in and check-out processEnsure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotionsLiaise with Sales and other departments to complete necessary tasksAssist Reservations Manager to monitor the day-to-day operationBe knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guideMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.Promote and enforce health and safety awareness as well as have a complete understanding of the emergency proceduresFollow hotel and departmental policies, procedures and service standards Qualifications Your experience and skills include:1 year customer related experience requiredPrevious Property Manager System experience preferredMust be able to speak, read, write and understand the English languageRequires good communication skills, both verbal and writtenMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externallyMust possess basic computational abilityMust possess computer skills, including, but not limited to, Microsoft Office applicationsExperience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferredMust be able to multi-task and be detail-oriented in a fast paced, high volume environmentStrong interpersonal and problem solving abilitiesMust possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessaryMust have ability to work independently and to prioritize or seek clarification in prioritizing work assignmentsMust possess outstanding Sales and guest service skillsEducationHigh School diploma (or equivalent) and/or vocational training Additional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Join our 'ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i. Why work for Accor?So you can discover a world where life pulses with passion!Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.Hospitality is a work of heart!