Shaping the future of real estate for a better world
At JLL, we see a Brighter Way
forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Join JLL's prestigious Lendlease Account as a Commercial Manager, where you'll play a pivotal role in managing two of Melbourne's premier office towers - One Melbourne Quarter and Two Melbourne Quarter. This dynamic position offers exceptional growth opportunities, with a clear pathway to General Manager level over the coming years as our portfolio expands.
You'll be at the forefront of customer service excellence, working alongside our General Manager, Finance Manager, and Operations Team to deliver outstanding experiences for our building occupants whilst managing all commercial aspects of these world-class properties.
An overview of the role:
Lead proactive tenant communication across multiple channels including digital walls, tenant portals, and regular forums
Partner with our Customer Relationship Manager and Concierge team to deliver exceptional service to all building occupants and visitors
Oversee day-to-day operations including leasing, reporting, capital expenditure, rent roll management, and debt collection
Support budget preparation, outgoings estimates, asset planning, and quarterly reporting
Manage lease administration, monthly invoicing, incentive claims, rent reviews, and licence agreements
Maintain strong relationships with building owners and prepare comprehensive quarterly reports
Collaborate on quarterly income and operating expenditure reforecasts
Manage car park levies and monthly recharges for various services
Support capital expenditure submissions and claims processes
Oversee our Customer Events Program and relationship management initiatives
Maintain our Salesforce platform and develop tailored retention strategies
Coordinate annual customer surveys and implement resulting action plans
Sound like you?
This is what we're looking for:
Minimum 5 years in Commercial, Industrial, or Retail property management
Strong knowledge of the Melbourne property market
Experience with building operations, service contracts, and procurement
Proven people management capabilities
Victorian Agents Representative Licence (essential)
Tertiary qualifications in property or related discipline (preferred)
Comprehensive understanding of lease structures, deal analysis, and outgoings recovery
Advanced MS Office skills with MRI experience preferred
Outstanding written and verbal communication abilities
Exceptional customer service focus and attention to detail
Benefits:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number
AFREQ