IT Support Analyst role at Jobs360 in Blacktown, New South Wales, Australia.
Job Description
The IT Support Analyst will manage and maintain the ANC Service Desk, update and assign requests as required. The role will also provide first/second level PC, network, and technical support for all ANC PC users.
- Manage and maintain ANC Service Desk, update and assign requests as required
- Provide first/second level PC, network, and technical support for all ANC PC users
- Supporting the installation of hardware and software in consultation and direction of Mosaic IT
- Ensure all ANC staff are provided with functioning hardware, software, network, and telephony services
- Resolve incidents arising from disruptions to hardware, software, network, and telephony services
- Provide first/second level support and co-ordinate users’ and resolvers’ when service disruptions occur
- Identify and implement opportunities for improving Service Desk capability, IT Services and business process improvement
Roles and Responsibilities
- Assisting with the ServiceDesk process management and review
- Work with various business units to support and maintain current and existing customer data and system integrations
- Management of Mobile Phones (IOS and Android) requests including tracking and reporting
- Ensure issue diagnosis and resolution according to SLAs within the IT Service Catalogue, ITIL work practices, and procedures
Required Experience
- 3-5 years’ experience as a Senior IT Service Desk Officer within a small-medium Information Technology Team
- Experience in Microsoft Desktop/Network/Server administration and support (Essential)
Minimum Qualifications
- Certificate 4 in IT Service Desk or equivalent
- Intermediate to advanced skills and Knowledge of Office 365/ SharePoint and Microsoft Product Portfolio
- ITIL experience and knowledge
- Background in the Logistics and Transport Industry
- Experience working within an Agile environment
A Successful Candidate must have
- Ability to work co-operatively and effectively within the team and the organisation
- Ability to manage multiple tasks simultaneously, solve problems, manage and meet deadlines and maintain a high quality of work
- Personal presentation that reflects a professional image and the values of the organisation
- Ability to prioritise administrative duties, organise and prioritise work in an environment with multiple and conflicting demands
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
Benefits
- 12 Leave Credits available upon regularization
- HMO upon regularization
- Hybrid Set-Up after training
- Game lounge
- Shorelife perks (gym membership discounts and more!)
- Engaging monthly activities
- Free and unlimited barista-style coffee
- Free parking and shuttle services
- Employee referral incentives (Gold)
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📌 IT Support Analyst
🏢 Jobs360
📍 City of Blacktown