Nokia North Sydney, New South Wales, Australia
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Nokia North Sydney, New South Wales, Australia
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Job Description
As a Customer Solutions Architect at Nokia, you will act as a trusted advisor, collaborating closely with customers to understand their unique needs and translate them into tailored end-to-end solutions using our innovative product portfolio. You'll partner with a dynamic global team within the Customer Services unit, focusing on architecture development and integration design. Your role will involve leading workshops, developing documentation, and ensuring seamless integration with third-party systems to enhance customer experiences with our cutting-edge Carrier SDN platform. Expect a mixed work environment with opportunities for onsite customer engagement, fostering strong relationships while driving impactful solutions. Embrace the fast-paced, ever-evolving nature of this role as you navigate challenges and contribute to delivering exceptional services in the telecommunications landscape.
Job Description
As a Customer Solutions Architect at Nokia, you will act as a trusted advisor, collaborating closely with customers to understand their unique needs and translate them into tailored end-to-end solutions using our innovative product portfolio. You'll partner with a dynamic global team within the Customer Services unit, focusing on architecture development and integration design. Your role will involve leading workshops, developing documentation, and ensuring seamless integration with third-party systems to enhance customer experiences with our cutting-edge Carrier SDN platform. Expect a mixed work environment with opportunities for onsite customer engagement, fostering strong relationships while driving impactful solutions. Embrace the fast-paced, ever-evolving nature of this role as you navigate challenges and contribute to delivering exceptional services in the telecommunications landscape.
How You Will Contribute And What You Will Learn
* Lead the design and implementation of end-to-end NMS solutions tailored to customer needs, enhancing their operational efficiency.
* Conduct NSP consultation workshops to help customers fully leverage Nokia's Carrier SDN platform capabilities.
* Provide expert guidance on NSP Application configuration, integration with third-party systems, and adherence to best practices.
* Develop and maintain high-level and low-level design documentation, including configuration and operational guidelines.
* Collaborate with global teams and Product Line Management to drive service delivery excellence and improve customer satisfaction.
* Stay current with trends in network management systems and contribute to the ongoing development of workshop materials and design templates.
* Engage directly with customers on-site to provide hands-on support and solutions tailored to their unique challenges.
* Foster a results-driven environment, encouraging collaboration and resourcefulness within the team to meet project objectives.
Key Skills And Experience
You have:
* Experience in consulting and providing professional services directly to external customers.
* Advanced knowledge of Network Management Systems concepts and protocols such as FCAPS, PCEP, NETCONF YANG, OpenFlow, SNMP.
* Strong knowledge of IP/MPLS Network Management and protocols: IPv4, BGP, MPLS, L2/L3 VPN.
* Bachelor's degree or higher in Computer Science, Telecommunications, Software Engineering, or equivalent experience.
It would be nice if you also had:
* Knowledge of Optical Transport Networking: WDM, OTN, gMPLS.
* Experience with Service Assurance, OAM Testing & Reporting.
* Software development background in languages like Java, Python, or C++.
* IP, Virtualization, SDN, and OSS training/certification.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting and Telecommunications
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