Role Overview
Assistant Case Manager – Full time, employee, fixed‐term contract until 1 November 2026. Location: Flexible (Parramatta, NSW or Melbourne preferred). Hybrid role.
Responsibilities
* Managing day‐to‐day administrative and processing tasks, including invoice payments, reimbursements, uploading reports, data entry and document management.
* Supporting lodgements and reporting within internal systems.
* Following up and engaging with key stakeholders in collaboration with the wider team.
* Assisting Case Managers and leaders to ensure claims tasks are completed accurately and within agreed timeframes.
* Helping maintain organised, compliant and up‐to‐date records across the portfolio.
Qualifications
* Previous experience in an administration, processing or high‐volume customer service role.
* Strong attention to detail and pride in delivering accurate work.
* Ability to prioritise tasks and manage multiple requests in a fast‐paced environment.
* Comfort working through repetitive administrative work.
* Collaborative mindset and willingness to support team goals.
* Clear and professional written and verbal communication skills.
Benefits
* Hybrid working – mix of working from home and in the office.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* Life leave to support life events, allowing you to use annual leave for rest.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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