Job Title: Customer Service Coordinator
We are seeking a detail-oriented professional to assist the customer service team in providing exceptional support to clients.
The ideal candidate will possess strong communication skills, attention to detail and ability to work effectively in a dynamic environment.
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Key Responsibilities:
* Assist customer service managers with daily administrative tasks and client interactions.
* Coordinate communication between internal departments and external clients regarding service updates, invoice status, maintenance schedules and warranty programs.
* Maintain and update client records, work orders and service documentation and support the preparation of reports and other client-related documents.
* Generate, review and process client invoices accurately and in a timely manner.
* Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
* Work closely with the finance department to resolve any discrepancies related to billing and payments.
* Communicate with clients regarding invoice details, payment terms and account status.
* Monitor outstanding invoices and follow up on overdue payments when necessary.
* Support the customer service manager in identifying opportunities to enhance customer satisfaction and operational efficiency.
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Requirements:
* Minimum 2 years in customer service, administrative support or invoicing, preferably in aviation.
* Familiarity with iMRO or aviation maintenance software is an asset.
* Experience with client invoicing, accounts receivable or financial documentation.
* Ability to collaborate across different departments to support seamless customer service and maintenance operations.
* Proactive approach to resolving client inquiries and operational challenges.
* Excellent written and verbal communication skills.
* Possesses good organization and time management skills.
* Attention to detail, goal-oriented and able to prioritize and manage time-sensitive responsibilities.
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Benefits:
We offer a competitive total rewards package that includes pay, innovative benefits and opportunities for career growth and development. Our company culture values collaboration, innovation and teamwork, and we are committed to empowering our employees to succeed.
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About Us:
We are a global leader in private aviation, inspiring the journey of flight through iconic and beloved brands. We empower people with the freedom of flight and provide opportunities for career growth and development.