Customer Service Officer - Dispute Resolutions JobsWork type: Full TimeReference ID:Contact: Alece O'HaraEmail: aleceohara@westrecruitment.com.auCall: 0483 945 775West Sector: Business SupportJob Summary- Work From Home 3 days per week- $68,530 + Superannuation- Erskine Park LocationJob DescriptionAbout your new employer:West Recruitment is partnering with a reputable company that has been servicing Australia for 50 years. As the leader in their industry, they provide a complete range of sustainable waste management solutions.About your new job:As an experienced Dispute Liaison Officer, you will be responsible for the management of disputed customer accounts. Your duties will include:Identify the root cause of disputes raised.Investigate, mediate, or negotiate resolutions by engaging and driving all internal stakeholders and customers.Providing great customer service to customers, leaving them with a lasting impression.Creating and adjusting account information in the accounting system.About you:• Strong customer service skills (internal & external) both written and verbal.• Ability to effectively communicate with Senior Management.• Highly organized, with the ability to establish priorities and work in a demanding environment while exercising sound judgment in applying relevant legislative or policy requirements.• Ability to build credibility, rapport, and influence with lines of business and external stakeholders.• Self-motivated, proactive, and enthusiastic.• A proven background in dispute resolution management.• Sound knowledge of standard MS Suite of products.What’s in it for you?• Work from home 3 days a week and 2 days in the office.• Flexible working hours.• Permanent opportunity with a supportive, friendly, and non-disruptive team.• Parking available on site for staff.All Rights Reserved | West Recruitment Pty Ltd
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