SERVICE CO-ORDINATOR (ELECTRICAL/INDUSTRIAL)
* Diverse Locally Based Work in Industrial/Commercial sector
* Highly Competitive Remuneration Package
* Work-Life Balance and professional development offered
* Great for career advancement or Supervisor seeking to come off the tools (*Co-ordinators from Commercial, Engineering or Defence will be considered)
* Relocation potential for the right candidate
About FTEC Electrical:
FTEC Electrical is a locally based Electrical Contracting, Instrumentation and Systems Integration specialist across industrial plants, manufacturing, mining, hazardous areas, water treatment and power generation industries. We are an established company that has steadily grown over two decades and have a well-regarded local reputation.
Our work environment is inclusive and supportive, where every employee contributes and is recognized. We actively practice work/life balance and support professional growth and personal development. Most of our work is locally based with minimal travel.
The key job responsibilities of a Service Co-ordinator include:
Service Planning and Scheduling: Efficiently coordinate and schedule service calls to ensure timely completion of tasks
Team Management: Supervise and support a team of service electricians, providing guidance and resolving issues
Customer Communication: Act as the primary point of contact for customers, addressing their service needs and expectations
Resource Allocation: Manage resources such as personnel, equipment, and materials to optimize service delivery
Record Keeping and Reporting: Maintain accurate records of service calls, work orders, and customer interactions. Ability to generate reports and proactively track and co-ordinate a team experienced and multi-skilled electricians
Compliance and Safety: Ensure compliance with company policies, industry standards, and safety regulations
Continuous Improvement: Identify and implement strategies to improve service delivery and customer satisfaction
What We're Looking For:
* Industrial Background: Experience in an industrial setting with a deep understanding of the electrical trade locally or a synergistic industry
* Organizational Skills: Exceptional ability to plan, schedule, and manage multiple tasks and priorities and the adaptive requirement the role requires
* Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members in a professional and positive manner expected in a leadership role
* Leadership: Proven ability to lead and motivate a team, fostering a collaborative and productive zero harm work environment
* Problem-Solving: Strong analytical and problem-solving skills to address and resolve service-related and breakdown issues
* Attention to Detail: Accurate and timely attention to detail in maintaining records and ensuring compliance with standards and business systems
Skills desired:
* SimPro knowledge (desirable but not essential)
* Proficiency in Microsoft 365 Office (Basic level Excel and Word desirable)
* Experience in the Industrial Electrical Maintenance and sub-contracting
* Background in Scheduling
* Ability to build a team and support team members
* Ability to multi-task and prioritize
Required Trade Qualifications and Tickets
* LVRCPR Certificate
* Qld Electrical License
* Current Driver's License
* White Card
How to Apply:
FTEC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Applicants must apply via email and be either an Australian Citizen, a Permanent Resident, a New Zealand citizen, hold a valid visa with permission to work or have working rights. If you would like to talk to us about your suitability, please contact Julia on [Ref Ftec/Service-Co]
**No Recruitment Agency submissions will be accepted at this stage. [Electrical Contractors License 75587]
Job Type: Full-time
Pay: $80,000.00 – $130,000.00 per year
Experience:
* similar role : 2 years (Preferred)
Licence/Certification:
* Electrical Licence (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person