Position Classification: Administration Officer Level 2
Remuneration: $33.59 – $34.70 per hour plus super and salary packaging.
Hours per week: Monday to Friday, 7:00 am – 3:30 pm.
Employment type: Casual.
Application close date: Sunday, 7 June 2026.
Join the administration team at Hunter New England Local Health District and become part of a supportive, fast‐paced healthcare environment at Tamworth Rural Referral Hospital.
Our administration teams play a vital role in supporting safe, efficient and patient‐focused care across a large regional referral hospital servicing the New England Northwest community. This is an exciting opportunity for an organised and customer‐focused professional who thrives in a dynamic team environment and is passionate about delivering high‐quality administrative support within healthcare.
About the role
The Administration Officer Level 2 provides efficient and effective administrative support within a busy healthcare setting. Often the first point of contact for patients, families, clinicians and visitors, this role is essential in ensuring smooth day‐to‐day operations across the facility. Working closely with multidisciplinary teams, the role reports directly to the relevant Manager, NUM or Department Supervisor and contributes to the delivery of professional and patient‐centred healthcare services.
Daily responsibilities
* Reception and frontline customer service.
* Managing phone and email enquiries.
* Patient administration and electronic record management.
* Data entry and maintaining accurate documentation.
* Scheduling, filing and general clerical support.
* Supporting clinicians and managers with administrative tasks.
* Working across multiple computer systems and adapting to changing priorities.
About you
We are seeking a motivated and professional individual who is organised, adaptable and committed to delivering high‐quality customer service within a busy healthcare environment. The successful candidate will demonstrate a collaborative approach, strong communication skills and a genuine commitment to supporting patients, staff and visitors through efficient and compassionate service delivery.
You will demonstrate
* Strong attention to detail and accuracy.
* Excellent interpersonal and communication skills.
* Ability to remain calm and professional in a busy environment.
* Reliability, accountability and initiative.
* Strong time‐management and organisational skills.
* Flexibility and willingness to learn new systems and processes.
* Ability to work both independently and collaboratively within a healthcare team.
Essential criteria
* Demonstrated ability to plan, prioritise and organise work activities to achieve outcomes.
* Strong computer and administration skills.
* High level of accuracy across multiple systems and processes.
* Excellent communication, listening and customer service skills.
* Ability to maintain confidentiality and professionalism.
* Ability to prioritise workload in a busy and changing environment.
* Ability to work independently and within a team environment.
* Ability to apply knowledge of electronic systems and computer software to achieve job outcomes.
* Flexibility and adaptability to changing priorities.
Desirable criteria
* Previous healthcare or hospital administration experience.
* Knowledge of NSW Health systems and processes.
* Experience using electronic medical record systems including SDPR/DMR.
* Further education or professional development in administration or health services.
Training and support
Successful candidates will receive structured orientation and ongoing support from experienced administration officers and team members. Education and training will be provided to support development in local systems, processes and workflows, including SDPR and other NSW Health platforms.
Opportunities include
* On‐the‐job training.
* Mentoring and team support.
* Education sessions and mandatory training.
* Professional development opportunities.
* Exposure to a broad range of healthcare administration functions.
Live and work in Tamworth
Experience the best of regional living while building a rewarding career in healthcare. Tamworth offers a welcoming community, affordable lifestyle and the opportunity to enjoy a genuine work‐life balance without compromising on career development. Known for its vibrant events, family‐friendly atmosphere and strong community spirit, Tamworth combines modern amenities with easy access to national parks, outdoor recreation, cafes, sporting facilities and cultural attractions.
What we can offer you
* Sustainable Healthcare: Together towards zero.
* Proximity to shopping and other services.
* Paid parental leave (for eligible employees) – giving you the opportunity for true work‐life balance.
* Salary packaging options – up to $11,600 plus novated leasing.
* Fitness passport for health and well‐being – discounted gym options for you and your family.
* Employee Assistance Program (EAP) for staff and family members.
Additional information
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria, visit https://bit.ly/3vL5fq2. The Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, visit https://bit.ly/HNEHealthSteppingUp.
The position is Category A. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary packaging is beneficial to most Hunter New England Health employees and may increase your take‐home pay. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS at nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health is an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
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