Transforming the Guest Experience
About Us
Our approach is built on a foundation of care, which drives us to deliver exceptional service. This guiding principle enables us to foster meaningful connections with our guests and colleagues alike.
We are seeking an exceptional leader who will champion our commitment to care within the Front Office department. Reporting directly to the Director of Rooms, you will play a pivotal role in upholding our brand promise and delivering memorable experiences for our guests and team members.
The Role
As the Front Office Manager, you will oversee the efficient operation of the Front Office department, focusing on maximizing guest satisfaction. Your purpose-driven leadership will inspire your team to achieve outstanding results.
* Exemplify positive leadership traits that motivate colleagues to consistently meet and exceed performance standards.
* Coordinate and manage Front Office operations, encompassing the Front Desk, Communications (telephones), and Executive Lounge.
For success in this key role, we seek someone who:
* Possesses exceptional communication, presentation, and problem-solving skills.
* Demonstrates advanced knowledge of Opera systems.