Overview
About Toll Group
At Toll, we do more than just logistics — we move the businesses that move the world.
Our 16,000 team members help solve any logistics, transport, or supply chain challenge.
We have supported customers for more than 130 years, with 20,000+ customers worldwide, 500 sites in 27 markets, and a forwarding network spanning 150 countries.
We are part of Japan Post.
Visit for more information.
Global Logistics delivers end-to-end or part solutions, warehousing and distribution, and dedicated transport solutions across the globe, including to remote locations.
Our healthcare customers include products from consumer healthcare to medical devices and pharmaceutical items.
We have specialised facilities for unit dose packaging and vaccine storage and handling in cold rooms.
Senior Quality Associate – Marsden Park, NSW
The Opportunity
We are seeking an experienced Senior Quality Associate to join our Healthcare division based at the Marsden Park, NSW facility.
As the Senior Quality Assurance Associate, you will provide day-to-day quality support across warehouse and operational functions, ensuring adherence to client requirements, regulatory standards, and internal procedures.
You will be accountable for quality oversight, issue management, stakeholder engagement, process and system integrity, training and documentation, and performance monitoring.
Responsibilities
Quality Oversight & Compliance: Ensure all warehouse and operational activities comply with internal procedures, client requirements, and applicable regulatory standards.
Issue Management & Resolution: Investigate, document, and resolve Non-Conformance Reports (NCRs), Corrective and Preventive Actions (CAPAs), and Change Controls.
Customer & Stakeholder Engagement: Provide clear and qualified communication with customers regarding quality matters.
Process & System Integrity: Oversee SAS release, controlled destruction, and return-to-vendor sessions.
Training & Documentation: Ensure training records and labeling processes are compliant and current.
Performance Monitoring: Track and trend quality KPIs and metrics.
About You
To be successful in this role, you will need:
Solid knowledge of ISO 13485, with practical experience applying its principles in a healthcare, medical device, or pharmaceutical environment.
Solid understanding of TGA regulations, PIC/S Code of GMP, and GWP (Good Warehouse Practices).
Familiarity with ISO 9001 and its integration with ISO 13485 for quality management systems.
Basic understanding of Supply Chain Management and Integrated Logistics.
Experience in FMCG, Medical Devices, Food Manufacturing, or Pharmaceuticals is highly advantageous.
Prior experience working in or with a logistics site is advantageous.
What moves you?
At Toll, you can play a vital role in delivering what matters.
From food and medicine to rescue services, we keep businesses and communities thriving.
We embrace change as an opportunity to learn, grow, and build meaningful connections.
We offer a bold vision to expand our global reach, with 16,000+ people, collaborative teams, and leadership that supports autonomous decision-making with impact.
We provide industry-leading training and diverse responsibilities to move you, our customers, and our world further.
Are you excited about this role but unsure you meet every requirement?
If you have similar skills and are willing to learn, we encourage you to apply.
Toll values a diverse, inclusive and authentic workplace, so if your past experience doesn't align perfectly, please talk to us — you may be the right candidate for this or other roles.
At Toll, everyone is welcome, including people of all ages, ethnicities, genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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