Overview
Service Coordinator — Full-time or Part-time; Permanent; Hybrid.
MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection. With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day.
The Role
Responsibilities
* Coordinate services to elders in their home, employing a client needs mentality.
* Coordinate the delivery of in-home services to elders living at home according to stakeholder requirements, quality standards and program guidelines.
* First point of contact for clients for service arrangements.
* Represent MiCare externally to engage different stakeholders.
* Manage and facilitate the transfer of information across all stakeholders efficiently.
* Support Personal Care Assistants in the delivery of services.
What We're Looking For
Qualifications
* A qualification relevant to the role and function of this position, such as a Certificate III in Business Administration or Aged Care.
Experience
* Demonstrated knowledge of Microsoft suite (Excel, Word, Outlook) and rostering programs.
* High-level administration skills, including data entry and computer operations.
* Knowledge of the Home Care Standards and compliance.
* Working understanding of Occupational Health and Safety requirements.
* Working knowledge of employment Awards and EBAs relevant to Direct Care staff.
* Understanding of the ageing process.
* Previous experience in rostering and coordinating, preferably in an Aged Care environment.
* Experience with Client Management Systems, such as AlayaCare.
* Experience with general office duties and inbound calls.
Why MiCare?
* Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
* Enjoy exclusive perks via our employee wellness portal — access to discounts on everyday items.
* Achieve true work life balance — hybrid working between home and the office (Kilsyth).
* Be part of a multicultural, values-led team making a real difference in the community.
* Grow with us — access professional development in a supportive, collaborative environment.
How to Apply
To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID-19 vaccinations.
If you're ready to coordinate services to elders in their home, employing a client needs mentality, we'd love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.
You can also review the Position Description for further information about the role and requirements.
Applications close 5.00pm, Monday, 15 September 2025.
MiCare is handling this recruitment independently and is not engaging agency support at this stage.
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