Shape Futures at Demi Education Group
Are you a results-driven professional with a genuine passion for education and helping individuals unlock their full potential? Do you thrive in a dynamic, high-volume environment, guiding prospective students towards life-changing career paths? If so, Demi Education Group, a nationally recognised leader in vocational and post-graduate training, invites you to join our team as a Course Advisor.
This isn't just a role in education; it's an opportunity to be a guiding light for aspiring professionals across diverse and booming industries, including beauty, wellness, dermal science, and cosmetic nursing.
About Demi Education Group
Demi Education Group is a prominent and innovative force in Australian vocational education. We are dedicated to setting the highest professional standards and empowering thousands of graduates across diverse fields. Backed by private equity (Armitage Associates) and poised for significant strategic growth, we are home to respected brands like Demi International and the Australasian Academy of Cosmetic and Dermal Science (AACDS), alongside Aspire Training Clinics.
Through our four Registered Training Organisations, we deliver fully accredited courses from Post Graduate qualifications in Dermal Science and Cosmetic Medicine (via AACDS) to Certificate and Diploma courses in Beauty Therapy, Nail Technology, Makeup Artistry, Hairdressing, Barbering, and Massage (via Demi International and other brands).
With six vibrant campuses across Queensland and Aspire Clinics in Perth, Melbourne, Sydney, and the Gold Coast, we are committed to providing quality education coupled with an exceptional student experience, ensuring our graduates are truly job-ready. AACDS, our specialist accredited training provider, stands at the forefront of aesthetics education, offering cutting-edge qualifications focused on the science behind cosmetic dermal therapies – your gateway to an exciting career in Cosmetic Nursing or Dermal Therapy.
Your Impact as a Course Advisor
As a Course Advisor specialising in active course enquiries, you'll be at the forefront of our student engagement and enrolment success for both Demi International and Australasian Academy of Cosmetic and Dermal Science (AACDS). You'll connect with active course enquiries and Demi alumni, understanding their aspirations and expertly guiding them through their educational journey with us.
Your key responsibilities will include:
* Driving Enrolment Success: Lead the conversion of active enquiries into high-quality enrolments, consistently contributing to intake goals across our diverse course offerings.
* Expert Consultation & Guidance: Conduct high-volume outbound and inbound calls, engaging prospective students in meaningful conversations about our specialised courses, career outcomes, and how Demi Education Group can meet their aspirations.
* CRM Nurturing & Growth: Strategically manage and nurture enquiries within our CRM, fostering new enrolments and identifying opportunities for alumni upskilling/cross-skilling through both accredited and non-accredited Demi Education Group courses and workshops.
* Strategic Opportunity Identification: Proactively identify, assess, and advise on business opportunities to support our campuses and business units' growth.
* Building Trusted Relationships: Cultivate strong relationships with students, industry, and employment partners, positioning Demi Education Group as a trusted advisor in the sector.
* Enrolment Facilitation: Expertly guide students through the enrolment process, ensuring a smooth and supportive journey in close collaboration with internal teams.
* Contributing to Strategy: Provide valuable insights and input into the development of strategic business and commercial plans for both Demi International, AACDS, and the wider group.
What We're Looking For
We are seeking a highly motivated and empathetic individual who is ready to make a significant difference. You'll bring:
* Proven Experience: Demonstrated success in a high-volume call centre or similar environment, preferably within a Registered Training Organisation (RTO) or educational setting.
* Exceptional Communication: Outstanding verbal and written communication skills, with the ability to build rapid rapport and engage diverse individuals.
* Driven & Resilient: A self-motivated, results-oriented mindset, comfortable with high-volume calls, and possessing the energy and work ethic to consistently achieve outcomes.
* Customer-Centric Focus: A genuine care for student success and the ability to compassionately guide individuals towards fulfilling career paths.
* Adaptability & Collaboration: The ability to work independently while also thriving in a collaborative team environment, adapting quickly to new strategies..
* Organised & Efficient: Excellent time management and prioritisation abilities to manage multiple enquiries effectively.
* Industry Advantage (Favourable): Familiarity with accredited training or education programs, or prior industry experience in the hair, beauty, wellness, or health sectors, is highly advantageous but not a strict requirement.
Why Join the Demi Education Group Family?
This is an exciting time to join Demi Education Group We offer more than just a job; we offer a career where you can:
* Make a Real Difference: Be part of purpose-driven work that directly shapes the careers and futures of thousands of students.
* Experience National Growth, Local Impact: Contribute to a rapidly scaling organisation that maintains a strong sense of community and individual impact.
* Innovate & Grow: Work at the intersection of compliance and creativity in a dynamic, multi-brand environment that fosters continuous skill development.
* Work with Integrity: Achieve performance goals with purpose, upholding the highest standards of integrity in all interactions.
* Benefit from a Strong Reputation: Join a company renowned for consistently delivering accredited, practical training.
* High Impact, Real Responsibility: Be empowered to lead your function with genuine accountability and make a tangible contribution.
Flexible Work Options: This role offers flexibility with options for Brisbane, Sunshine Coast, Gold Coast, Hybrid, and Remote working arrangements.
Ready to empower futures and advance your career? Apply now and let's shape the future of education together