Customer Partnership Specialist
We're on a mission to revolutionize the way people experience property. Whether you're buying, selling or renting, we're here to guide you every step of the way. Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships.
About the role
* We're looking for an experienced Customer Partnership Specialist to join our team. As a key member of our ResCom sales team, you will be responsible for managing and maintaining strong relationships with our customers through both virtual and in-person channels.
* You'll work closely with our cross-functional HIVE team, which includes members from specialist sales, customer success, customer support, and sales support.
* Your primary objective will be to identify customer needs and growth opportunities, engaging relevant team members to action and drive revenue growth through product upgrades.
* Maintaining 100% product retention is crucial, as well as driving product and feature usage through quarterly business reviews and connecting customers with customer success.
* You'll also build strong relationships with your Hive team members, driving a strategic portfolio and territory plan with their engagement.
* Fostering deep connections with key customers and executing effective customer engagement programs are vital to your success in this role.
The ideal candidate
* A seasoned professional with a proven track record of building meaningful connections with multiple stakeholders, both virtually and in-person.
* An excellent communicator with strong interpersonal skills, who can approach tasks creatively and think outside the box.
* A 'can-do' attitude, passion for delivering exceptional customer experiences, and a solutions-focused mindset.
* Experience working in SaaS environments, knowledge of real estate and marketing methods, advertising, and online experience are highly desirable.
* Intermediate Microsoft Office skills and previous use of CRM systems (Salesforce) are essential.
The REA experience
We care deeply about the physical, mental, emotional, and financial health of our people. We strive to create an environment where everyone feels valued, supported, and empowered to grow and thrive.
Some of our perks & benefits include:
* A hybrid and flexible work approach that allows for work-life balance.
* Flexible leave options, including birthday leave and purchase additional leave.
* Flexible parental leave offering for primary and secondary carers.
* Our Because We Care program provides employees with volunteering leave, community grants, matched payroll giving, and a Community Café that donates 100% of its revenue to charity.
* Hackdays enable employees to bring their innovative ideas to life.
Our commitment to Diversity, Equity, and Inclusion
We believe in fostering a culture that celebrates diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, respected, and empowered to contribute their unique perspectives and talents.
Join our Talent Neighborhood
Whether you're ready to apply or just curious about our company culture, feel free to explore our job openings and learn more about what it's like to work with us.
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