Overview
We are seeking a full-time Operations Administrator with extensive skills and experience working in trade-based small business environments.
Responsibilities
* Provide outstanding customer service in telephone and in-person interactions and apply operational and office administration principles across the business.
* Manage job scheduling, administration support for technicians, invoicing, debtor management and debt collection activities, quote preparation, contract management, inventory management, purchasing procedures, POS functions, and warehousing tasks.
* Utilise knowledge of inventory management systems (e.g., Katana, Fishbowl, HIKE or similar) and accounting/ERP platforms (e.g., QBO, MYOB, Xero or similar).
* Operate and optimise trade-centric small business administration processes, including strong skills in MS Word, Excel, Google Workspace, and other office tools.
* Maintain a strong understanding of inventory control and related processes; maintain accuracy and attention to detail in all duties.
* Demonstrate a strong customer service focus and professional presentation in all communications.
* Collaborate with team members in a small business environment, willingness to pitch in as required, and maintain a proactive, learning-oriented attitude toward the business.
* Develop and maintain procedural documentation, contribute to continuous improvements of internal procedures and processes, and participate in software upgrades/changes as needed.
* Adhere to current rules and regulations applicable to the role; pursue ongoing self-education to stay informed of legislative changes affecting the role.
* Periodically perform aspects of other internal roles during peak times or staff absence, including Accounts Payable, Accounts Receivable, Bank Reconciliation and General Ledger maintenance (experience in these areas is advantageous).
* Other duties as required by the business within the scope of the role.
Qualifications and requirements
* Extensive experience in a trades-centric, small business administration environment with operational and office management responsibilities.
* Sound knowledge and experience with QBO/MYOB/Xero or similar accounting systems.
* Sound knowledge and experience with Katana, Fishbowl, HIKE or similar inventory management systems.
* Sound knowledge and experience with Tradify, ServiceM8, GeoOp or similar job scheduling systems.
* Strong proficiency in MS Word and Excel, Google Workspace, and other office administration tools.
* Very strong understanding of inventory control and related processes.
* Strong customer service focus with excellent personal presentation and telephone skills.
* A personable nature, ability to work well with others in a small team, and willingness to contribute as needed.
* Strong attention to detail and accuracy in all duties.
* Excellent organizational skills, diligence, and willingness to take responsibility for performance.
* Trustworthiness and the ability to handle confidential information sensitively.
* Problem-solving skills and motivation to continually adhere to and improve processes and systems.
* Essential: ongoing creation and maintenance of procedural documentation, continual improvements to internal procedures, and involvement in software changes.
* Strong understanding of current rules and regulations applicable to the role, with willingness to pursue continued self-education and stay informed of legislative changes affecting the role.
* Police Clearance: the successful applicant will be required to supply a current Police Clearance Certificate prior to commencement.
* Remuneration: an attractive package commensurate with skills and experience will be offered.
Please submit applications to *******@southernlock.com.au, quoting reference "Operations Administrator".
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