This is a hybrid/work from home role resolving inbound customer enquiries, requiring booking amendments or emergency travel assistance mainly out of business hours.
THE ROLE
- Resolve inbound enquiries from existing corporate clients, via phone and email
- Quote and issue new airfare tickets, calculate & reissue air tickets for changes
- Provide an exceptional client experience by adhering to SLAs
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Main hours of operation are 4:00pm - 10:00am
WHAT YOU'LL NEED TO SUCCEED
- Extensive GDS knowledge; Sabre is essential
- Previous retail or corporate travel consulting experience
- Passionate and service-orientated approach
- Proven track record in a customer service role
- Excellent verbal and written communication skills
- Flexibility to work a rotating roster
- Exceptional attention to detail
WHAT'S ON OFFER
- Competitive salary package | Optional overtime on offer
- Hybrid/Remote work workplace
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Career progression | job security
- Supportive management team
- Rewards and recognition
- Equipment to do your role supplied
- Lucrative incentives and travel benefits
- Significant discounts on personal travel
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
📌 Corporate Travel Consultant | After Hours | Adelaide
🏢 Aa Appointments
📍 Australia