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EXPLORE YOUR NEXT #AMAZING CAREER OPPORTUNITY
TITLE: IT Support Officer
JOB TYPE: Full Time
LOCATION: Cremorne, VIC, AU, 3121
About DECJUBA
DECJUBA is one of Australia and New Zealand's most loved fashion retailers. With 160+ stores and a growing online presence, we're known for creating effortless, fashion-forward pieces that help our customers feel amazing every day.
Behind the scenes, our Support Office Dream Team keeps everything moving - from product to people to technology. We're fast-paced, collaborative and always evolving, and our IT team plays a critical role in powering our retail network and ensuring seamless experiences across every store.
About the Role
Reporting to the IT Operations Manager, the IT Support Officer is responsible for delivering high-quality Level 1 & 2 IT support across our Support Office and national retail network. You'll be the first point of contact for IT requests, providing hands-on support across hardware, software, networks and retail systems, while escalating more complex issues where required.
Key Responsibilities
* Provide responsive helpdesk support to head office and retail stores
* Support and troubleshoot laptops, desktops, mobile devices and peripherals
* Provide remote support to stores across POS, connectivity and hardware
* Manage user accounts (Active Directory / M365) in line with IT processes
* Maintain asset registers and device lifecycle management
* Monitor and respond to alerts via RMM and security systems
* Assist with network troubleshooting across store WAN/LAN environments
* Support backup monitoring and vendor coordination
* Configure and deploy IT equipment for new starters and store rollouts
* Assist with IT projects including system upgrades and migrations
* Travel to stores (VIC and interstate) when required
About You
You're practical, calm under pressure and enjoy solving problems. You communicate clearly with non-technical users and take ownership of issues through to resolution. You're comfortable working independently while contributing positively to a collaborative IT team. You'll bring:
* Experience in IT support or service desk environments
* Strong troubleshooting skills across Windows environments, MacOS and Microsoft 365
* Experience supporting distributed sites or multi-location businesses
Highly Regarded
* Experience working in a retail environment
* Exposure to Point of Sale (POS) systems
* Experience with ERP systems, specifically in fashion retail
* Familiarity with cyber security platforms such as Darktrace and CrowdStrike
* Experience with endpoint management/RMM tools such as NinjaOne
* Understanding of networking concepts such as WAN, LAN and SD-WAN
Why DECJUBA
At DECJUBA, we don't just support stores - we enable experiences. Our IT team is the backbone of our retail network, ensuring our teams can focus on what they do best: delivering amazing service to our customers.
You'll join a collaborative, forward-thinking environment where your expertise is valued, your ideas are welcomed, and your impact is visible across the business. From store openings to system upgrades, no two days look the same - and you'll be right at the centre of it.
If you're looking for a role where you can combine technical skill with real business impact, we'd love to hear from you.
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