Guzman Y Gomez - Assistant Manager - Old Noarlunga
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‐food. We're Australia's only fast‐food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Guzman Y Gomez is seeking a dynamic and results‐driven Assistant Manager to join our team at our Hendon location in Australia. As Assistant Manager, you will play a crucial role in supporting the General Manager in delivering exceptional customer experiences while maintaining operational excellence. This position offers an exciting opportunity to develop your leadership skills in a fast‐paced, customer‐focused environment within the quick‐service restaurant industry.
Responsibilities
* Lead, supervise, and motivate a team of crew members to ensure consistent service quality and operational efficiency
* Assist in managing daily restaurant operations, including opening and closing procedures, inventory management, and cash handling
* Maintain food safety and hygiene standards in compliance with company policies and local regulations
* Schedule staff shifts and manage labor costs while ensuring adequate coverage during peak hours
* Train and develop team members on company procedures, customer service standards, and product knowledge
* Address customer concerns and complaints professionally, implementing solutions to ensure customer satisfaction
* Monitor and control food costs, waste, and inventory levels to maximize profitability
* Maintain a clean, organized, and safe work environment for both staff and customers
* Assist with marketing initiatives and promotional activities to drive sales and customer engagement
* Communicate effectively with management regarding performance metrics, staffing needs, and operational challenges
* Perform cash reconciliation and ensure accurate financial record‐keeping
* Support the General Manager in achieving sales targets and key performance indicators
Qualifications
* 2‐3 years of supervisory or management experience in food service, quick‐service restaurants, or hospitality industry
* Proven ability to lead and motivate diverse teams in a fast‐paced environment
* Strong organizational and time‐management skills with the ability to multitask effectively
* Excellent interpersonal and communication skills, both written and verbal
* Customer service excellence with a focus on creating positive customer experiences
* Proficiency with point‐of‐sale (POS) systems and restaurant management software
* Knowledge of food safety standards and health code compliance
* Ability to analyze financial data and manage budgets
* Problem‐solving skills and the ability to make sound decisions under pressure
* Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
* Conflict resolution and mediation skillsPreferred: Experience in casual dining or quick‐service restaurant environments
* Preferred: Certification in food safety or ServSafe
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