Overview
Talent Attraction Specialist @ Data#3 | Driving Inclusive Talent Acquisition
Join our high-performing team in a customer-focused role. Data#3 is an HRD Employer of Choice winner for 10 years running. This role is for an experienced Senior Service Desk Analyst to join our National Managed Service team to improve the support for our growing customer base. You will be a proactive individual who is passionate about customer service. If you are looking for a Senior role in a growing and rapid-paced environment, this could be the ideal next step for your career.
The Role:
We are looking for an experienced Senior Service Desk Analyst to join our National Managed Service team to improve the support for our growing customer base.
You will be a proactive individual who is passionate about customer service.
If you are looking for a Senior role in a growing and fast-paced environment, then this could be the ideal next step for your career.
Key Responsibilities:
- Provide Service Desk support to our key customers
- Work closely with internal & external stakeholders
- Manage multiple requests via email, messenger and phone calls
- Develop and maintain deep customer relationships
- Identify the urgency or customer requests and manage priorities
- Train and coach team members
Background and Experience:
- At least 3 years\' experience working in a corporate environment as a Service Desk Analyst
- Experience in request logging tools
- Proven track record in providing excellent customer service and technical support
- Knowledge and experience in Active Directory, Citrix, Exchange, Windows O/S - 7/8/10, Office Suite 2013/16, Office 365
- Excellent knowledge and experience in supporting hardware – Desktop, Printers and Peripherals
- ITIL certification or have knowledge of ITIL
- Reliability, efficiency, and the ability to learn processes and technologies quickly
- Experience working in a managed service environment is desirable
- Able to independently work autonomously
- Relevant Tertiary or Diploma qualifications and industry certifications
- Demonstrated experience in a Service Desk, Call Centre or related graduate program
- An understanding of ITIL & Service Level Agreements
Experience with technologies:
- Active Directory user/group/policy management
- Windows 10/11 build and full management via Intune / SCCM
- Desktop Application deployment through GPO or Intune Policies
- Fleet Management (laptops, mobiles, iPads, and desktops)
- MAM / MDM deployment and operational management
- M365 Operational management – Exchange, Endpoint, SharePoint, Teams, OneDrive, and Azure Active Directory
- Service-Now or similar ITSM Ticket Logging systems
Who is Data#3?
Listed in 1997, Data#3 is an ASX200 listed company with significant scale and facilities across Australia and Fiji.
Voted HRD\'s Employer of Choice for the last 10 years, Data#3\'s culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
Note: Data#3 will request reference checks and verification of your right to work in Australia as part of the recruitment process. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
REF: KISH
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Data#3 by 2x
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Millers Point, New South Wales, Australia — 5 days ago
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📌 Senior Service Desk Analyst Role
🏢 Data#3
📍 City of Sydney