Recovery & Settlements Consultant Role Title: Rec & Set Consultant Start Date: Friday 6 th February Contract Type: 12-month Secondment Location : Melbourne, Brisbane About the Role: Are you passionate about delivering exceptional service and driving results? We’re looking for proactive, detail-oriented individuals to join our Recovery and Settlements team for a 12-month secondment. This role is open to internal candidates based in Melbourne & Brisbane As a Recovery & Settlements Consultant, you’ll manage a portfolio of claims across our trusted consumer brands. You’ll play a key role in ensuring accurate estimating, negotiating liability, and maximising recovery and settlement outcomes - all while supporting our customers through moments that matter. What’s on offer: Full-time role (Monday–Friday) Hybrid working model – up to 3 days WFH (subject to leader discretion) Join a collaborative and high-performing team Opportunity to develop your skills and make a meaningful impact What you’ll do: Manage recovery and settlement workflows in a timely and efficient manner Identify and pursue recovery opportunities Negotiate win/win outcomes on settlement claims Provide an exceptional customer experience in every interaction Respond to enquiries and resolve complaints with professionalism Contribute to team performance and continuous improvement What you’ll bring: Strong customer service skills with a focus on positive outcomes Attention to detail and a commitment to accuracy Resilience and composure in a fast-paced environment Confidence in analysing data and making informed decisions Proven ability to prioritise and manage competing deadlines Excellent negotiation, conflict resolution, and communication skills A collaborative mindset with a proactive, solutions-focused approach If this sounds like the opportunity you’ve been looking for, apply today and be part of a team that’s helping Suncorp protect what matters most. Chase the sun – apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.