Administration Manager Position Overview
The Administration Manager will lead our administration team in providing high levels of service to patients, doctors and clinical teams. This role requires close coordination with all disciplines and includes team management, billing, data entry and auditing, rostering, site maintenance, training and development, and oversight of daily activities.
Key Responsibilities:
* Provide a warm, safe and supportive environment for all stakeholders, including patients, doctors and external visitors.
* Supervise and oversee the administration team, identifying and providing opportunities for ongoing training and support.
* Ensure timely and coordinated patient appointment times and effective reception services.
* Facilitate the recruitment of the administration team.
* Process Medicare and private billing, ensuring accuracy and compliance with legislative requirements.
* Maintain accuracy in patient medical records and uphold privacy standards.
* Participate in and contribute to facility accreditation processes.
* Implement practice changes and quality improvements seamlessly within the team.
* Manage resources to meet KPIs and targets under the guidance of the Site Manager.
* Work productively and collaboratively with other leaders to deliver high levels of patient care.
About You
We are searching for an enthusiastic Administration Manager with outstanding presentation and customer service skills. The ideal candidate should be highly motivated, positive and able to take on an integral role in day-to-day administration activities.
Required Skills and Qualifications
* Experience leading a team in providing high levels of service to patients or customers.
* Well-rounded understanding of health administration within a high-care medical environment.
* Ability to work autonomously and effectively in a team, coordinating workloads to achieve quality service outcomes in a timely manner.
* Ability to prioritise and manage time effectively.
* Prior knowledge and experience in training and development programmes ensuring skill levels meet operational needs.
* Proven ability to establish successful customer relationships with patients, doctors and stakeholders.
* Excellent computer skills and eye for continuous improvement.
* Knowledge of legislative requirements in a healthcare setting (desirable).
* Qualification or training in management and leading teams (desirable).
Benefits
At our organisation, we offer careers not just jobs. We provide access to novated lease options, rewards portal discounts, employee assistance programs, development pathways and online courses.
Why Join Us?
We are constantly innovating and delivering over 3.5 million patient interactions across 120 places in 7 countries. We believe in creating an inclusive workplace for all employees and encourage applications from diverse backgrounds.