Woods & Co Recruitment are proud to be partnering with a well-established promotional merchandise and branding business experiencing an exciting period of growth. Established over 15 years ago, the company partners with local and national brands to deliver creative, end-to-end branding solutions across design, print, merchandise, and signage. The organisation has a vast range of products from business stationery, brochures, and direct mailers through to large-format signage and custom merchandise. They are now seeking a hands-on Account & Operations Coordinator to support day-to-day client accounts and ensure smooth delivery across multiple projects. This is a fast-paced, detail-focused role suited to someone who is organised, proactive, and enjoys keeping things moving across clients, suppliers, and internal teams. What’s in it for you? $75,000 - $95,000 Super (Experience Dependent) Cheltenham Office | On-site Parking Genuine mentorship from senior account leaders Real ownership and responsibility from day one Long-term stability with clear career progression Hands-on exposure across end-to-end client delivery and operations What will you do? Manage a portfolio of existing client accounts day-to-day Act as the main contact for updates, orders, and queries Turn client requests into clear internal job workflows Coordinate end-to-end delivery (quoting, production, dispatch) Follow up with suppliers and internal teams to keep jobs on track Raise and manage purchase orders and supplier coordination Support sourcing of merchandise, print, and promotional products Maintain accurate CRM records, job tracking, and documentation Assist with quotes, costings, and order processing Keep account information organised and up to date Support senior staff by taking ownership of routine coordination tasks What do you need? 2 Experience in account management, customer service, admin, or similar Background in print, merchandise, branding, or manufacturing (advantageous, not essential) Strong organisational skills with the ability to manage competing deadlines Clear communicator who is confident dealing with clients and suppliers High attention to detail and strong follow-through Comfortable working in a small team and task-driven environment Proactive, reliable, and team-oriented approach *Please note only shortlisted candidates will be contacted If you're as passionate about this position as we are, then please don't delay and APPLY NOW For a confidential discussion please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability. Woods & Co specialises in recruitment for the Merchandising & Branding industry and source candidates for a variety of roles. If this position doesn’t suit you and you are looking for a new opportunity, we’d still love to hear from you info@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position! *only shortlisted candidates will be contacted