Guest Services Manager – Duty & Loyalty Operations
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As Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager, opportunity awaits.
Position Summary:
Responsible for the effective and seamless operation of the Club Lounge
Collaborate with key managers to ensure guest requests are achieved
Utilise extensive knowledge of the front office and food and beverage standards to engage and inspire guests
Plan, develop and conduct training to ensure the team maintains a clean area at all times, setting the pace in the industry
Be the main point of contact for all external & internal clients for the Club Lounge
Build and strengthen relationships with existing and new customers to enable future bookings
Lead the Club Lounge team with all operational tasks and strategies
Plan and execute team building activities so associates feel valued for their contributions
Be a dynamic and thoughtful leader by empowering and supporting your team
Ensure you and the team uphold all company policies and procedures whilst demonstrating the Marriott core values
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you hold a current Responsible Service of Alcohol (RSA) certificate?
Hospitality & Tourism 5,001-10,000 employees
Currently we have 31 open hotels across 6 states. We are expanding quickly and providing many opportunities for our associates to grow alongside us.
At Marriott, our founders, J.W. and Alice Marriott, started with a small beer stand that eventually grew into a successful hotel business. They created something that changed their future and many others and could potentially change yours. We believe that a great career involves seizing fresh opportunities, building genuine relationships, and being a force for good in the world.
Currently we have 31 open hotels across 6 states. We are expanding quickly and providing many opportunities for our associates to grow alongside us.
At Marriott, our founders, J.W. and Alice Marriott, started with a small beer stand that eventually grew into a successful hotel business. They created something that changed their future and many others and could potentially change yours. We believe that a great career involves seizing fresh opportunities, building genuine relationships, and being a force for good in the world.
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