Service Delivery Specialist Job Description
We are seeking a seasoned professional to oversee the day-to-day service delivery and drive business growth as a Service Delivery Specialist.
The ideal candidate will lead cross-functional teams to ensure safe, professional, and timely service delivery while driving continuous improvement in partnership with senior management.
* Team Leadership & People Management: Experience managing multi-disciplinary teams is highly desirable.
* Operational Oversight & Service Delivery: Strong operational capability across scheduling, coordination, and administration is required.
* Scheduling, Field Coordination & Logistics
* Stock Control, Inventory & Compliance
* Customer Service & Stakeholder Engagement
* Reporting, Administration & Business Support
About You
* Background: 3-5 years' experience in operations management and leadership is essential.
* Experience: Exposure to the construction, building, or service delivery industry is highly advantageous.
* Skill Set: Proficiency in CRM systems (e.g., HubSpot), Microsoft Office, and operational platforms is required.
* Action Plan: Demonstrated experience improving workflows, processes, and operational efficiency is crucial.
* Perspective: Exceptional communication skills with the ability to manage internal and external stakeholders effectively are necessary.
* Culture Fit: The ability to thrive in a fast-paced, reactive, high-volume environment and maintain a hands-on, team-focused approach is vital.