Customer Support Specialist
Job Description:
We are seeking an experienced sales professional to join our team in the position of Customer Support Specialist for our region. This role involves selling market-leading products and services across a range of industry leaders.
Responsibilities Include:
* Establishing and maintaining successful working relationships with customers.
* Visiting customer sites and conducting machine inspections to determine suitable rectifications for customer issues.
* Promoting a range of parts and services to achieve budgeted sales targets.
* Identifying areas for business growth and developing strategies to generate grow sales.
* Accurate and timely reporting of key customer information.
* Ensuring all interactions with customers and internal stakeholders are conducted professionally, with follow-up on all requests as required.
To be successful in this role, you will need:
* Demonstrated service sales or parts interpreting experience within the Mining, Construction, or Earthmoving industry.
* A genuine desire to deliver exceptional customer satisfaction by developing and maintaining positive relationships with customers.
* A motivated and ambitious commitment to meet and exceed sales targets.
* Strategic and analytical capability to assess value, including the use of CRM systems.
* Confident, courteous, and professional communication and presentation skills.
* Self-motivated and the ability to work autonomously, with a current driver's license.
Benefits:
- A competitive base salary + super + commission structure.
- Tools of the trade, including your own laptop and mobile.
- Exclusive access to retail discounts and wellbeing through our employee benefits program.
- Supportive management who value your input in finding new and improved ways to achieving success.
- Continuous training and upskilling with access to the latest technologies.
- Be part of a leading organization that genuinely values and ensures you are happy and safe at work.
Additional Information:
At our organization, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer and wholeheartedly value diversity at our company.