Company Description
QUADNET is a privately owned Telecommunication and IT company founded in 2013 with the sole intension to provide eminence consultancy and managed services to our clients. We are focused on Network Security, Cyber Security and other IT Services required to keep modern enterprises secure.
Our qualified engineers work to meet the Telecommunication and IT needs of our customers whether it be cloud-IT-solution, telephone system, network design, wireless solution, security solution, or a simple cabling solution.
The managed services offered by our qualified engineers are tailored to meet our client's requirements. Monitoring and Maintenance is handled by our engineers around the clock for a proactive response.
Our mission is to provide quality service, followed by outstanding after-sales service and support. QUADNET strives to innovate solutions, and create value and opportunity for our customers. Our aim is to build long-term relationships with our clients by working collaboratively with them to ensure their IT & Telecommunication infrastructure is reliable, relevant, and updated to their needs and site conditions.
Role Description
This is a full-time, on-site position based in Gladstone, QLD, for a Senior Telecommunications Technician. In this role, you will perform installation, configuration, maintenance, and repair of telecommunications systems. The role also requires collaboration with internal teams, vendors, and customers to deliver exceptional service and effective solutions.
Qualifications
Highly developed verbal and written communication skills, with the ability to connect and interact with clients at all levels of proficiency.
Minimum 3 years of Telecommunications experience or relevant industry experience required.
Cert III in Telecommunications required.
ACMA Open cablers license required.
Electrical qualifications will be an advantage.
Construction White Card, Work at Heights and HRWL licenses required.
Current un-restricted drivers' license required.
Ability to work unsupervised as well as in a team environment.
Daily Activities
Manage & install IT & Telecommunication infrastructure equipment.
Install & configure CCTV Systems, Phone System, Alarm Systems, Access Control Systems, Wireless Access Points, PA Systems, Video Conferencing Systems, and IT Equipment.
Install and fault find Data & Fibre cables at commercial and residential sites (Data includes - CAT6 and Security Cable).
Install and troubleshoot NBN connections at customer premises and if required submit a support ticket with uplink provider.
Enter job activities in detail on internal ticketing system (Autotask PSA) and update clients if necessary. Maintain asset information and login credentials in IT Glue.
When in the office answer support calls and create tickets to assist and fix issues remotely for clients.
Be available to perform system updates outside of business hours as required with applicable overtime compensation.
Liaise and interface with service providers via emails and telephone.
Be proactive in identifying areas of efficiency improvement, both in IT and Telecommunication.
Occasional overnight stays may be required for installation and maintenance work.
Be available to travel interstate for product specific training.
Assist junior staff with their learning and understanding of processes.
Ensure all work is performed in accordance with Workplace Health and Safety (WH&S) requirements including work activities performed by subordinate employees.
Daily Activities
Attractive Remuneration Package. Competitive salary based on experience, with opportunities for performance-based growth.
Company Vehicle (Fully Maintained). Dedicated work vehicle provided for all site visits across Central Queensland and Brisbane regions.
Tools, Mobile & Laptop Provided. Fully equipped with the latest tools, company mobile phone, and laptop to perform your role efficiently.
Work with a wide range of technologies including:
CCTV & Security Systems
Access Control Systems
Phone Systems
Data & Fibre Cabling
Networking (NBN, Enterprise Ethernet, Starlink)
Managed IT environments
Ongoing Training & Certifications
Career Growth Opportunities. Path from Field Technician to Senior Management available if desired.
Strong Team Culture. Work within a supportive, professional team that values quality service, accountability, and continuous improvement.
Job Stability with a Growing Company. Join a rapidly expanding MSP servicing regional and metro clients, with long-term career opportunities.